BAED's Publications

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    People Management After State Socialism: A Literature Review And Research Agenda
    ( 2020-12) Serafini, G. O. ; Wood, G. ; Leslie T. Szamosi
    This paper reviews the existing evidence base on the practice of people management in the context of poststate socialist countries of Asia. The focus is on Asian successor states of the Soviet Union and those under direct Soviet domination. In an undeniably diverse region, in all the countries under review there appears to be a disarticulation between liberal market reforms, economic progress, the ability to attract FDI and the development and persistence of a formal employment base. Extended informal networks of support often play an important role, inter alia, in informing recruitment, although clan based networks appear as quite impermeable to outsiders. Regulatory coverage is uneven but in many instances job protection is high. Drawing on the available research base, this paper consolidates and extends the existing state of knowledge on people management within the institutional contexts examined and draws out the implications for theorising and practice. The study highlights how reforms in one area may lead to countermovements in others, shoring up existing modes of people management. Again, whilst clans and middle classes both have channels for political advocacy, there are fewer opportunities for workers and their representatives; this means that there is little impetus for legislation to promote better practice, workplace inclusivity and equity.
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    Varieties of crisis and working conditions: A comparative study of Greece and Serbia
    ( 2019-03-21) Alexandros Psychogios ; Leslie T. Szamosi ; Chris Brewster
    Greece and Serbia are historically different, yet regionally connected. Their weak institutional foundations and long-term economic turbulence have prevented them from overcoming crises, leading to the institutionalization of adverse working conditions. We focus on the outcomes of the systemic crisis in Greece and the transition crisis in Serbia, using semi-structured interviews and focus groups with managers and employees in small- and medium-sized enterprises in two time periods. We argue that, although the crisis has different origins in the two countries, it has consolidated adverse working conditions. Our research explores the institutionalization of adverse working conditions and offers an understanding of the lived reality of institutions, examining variations in the origins, pressures and outcomes of different types of crises on business practices from an individual perspective
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    Many Hands Lighter Work? Decipheringthe Relationship between Adverse WorkingConditions and Organization CitizenshipBehaviours in Small and Medium-sizedEnterprises during a Severe Economic Crisis
    (Published by John Wiley & Sons Ltd,, 2019-07) Alexandros Psychogios ; Margarita NYfoundi ; Nicholas Theodorakopoulos ; Rea Prouska
    What is the relationship between adverse working conditions and employees’ organiza-tional citizenship behaviour (OCB) in small and medium-sized enterprises (SMEs) oper-ating under a severe economic crisis? To address this question, a survey of 312 front-lineworkers was undertaken in 62 Greek SMEs−an instrumental setting where the currentdeterioration of working conditions is acute. Our contribution is twofold. First, we de-velop and test a scale for measuring adverse working conditions. Second, we decipher theextent to which such conditions relate to organizational and individual aspects of OCB,considering job satisfaction’s mediating role. Through this research we extend the OCBliterature within the context of SMEs operating under severe economic crisis and high-light the implications for managing human resources in SMEs, a sector conspicuous forits socio-economic significance and its vulnerability during economic downturns.
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    Political uncertainty and the us tourism index returns
    (Elsevier, 2020-09-06) Sercan Demiralay
    Recent dramatic events, such as Syrian civil war, Brexit referendum and the US-China trade war, have proved the vulnerability of tourism industry to external shocks. For instance, the British global travel group, Thomas Cook officially declared bankruptcy on September 23, 2019 due to high debt levels and a bad merger. However, apart from financial factors, analysts also blame Brexit for the dramatic collapse of the company, causing British travelers to delay their holiday plans (Garcia, 2019). Increasing uncertainty may lead to lower company earnings and stock prices in tourism industry as the demand decreases and the cost of doing business raises. A vast majority of empirical papers analyzes the tourism demand forecasting and macroeconomic determinants of tourism (see Gunter, Önder, & Smeral, 2019 for a review). In recent years, along with the heightened global uncertainty, non-macroeconomic factors affecting tourism industry have attracted greater attention from researchers. These factors include terror events (Zopiatis, Savva, Lambertides, & McAleer, 2019), and various sources of uncertainty such as economic uncertainty (Demir & Gözgör, 2018) and geopolitical risks (Demiralay & Kilincarslan, 2019). This note aims to extend the existing literature by analyzing the vulnerability of US tourism & travel stock index to political disagreement among U.S. politicians, proxied by the Partisan Conflict Index. This is also the first paper that considers the role of partisan conflict in explaining US tourism returns. Theoretically, increased partisan conflict can adversely affect tourism stock prices through different channels. As suggested by Azzimonti (2014), intense partisan conflict may increase uncertainty among households and firms. When uncertainty is high, individuals have greater intensive to delay or cancel their consumption decisions, such as travel plans, which in turn leads to lower tourism company earnings and stock prices. In a recent study, Das, Dutta, Bhadra, and Uddin (2019) argues that tourism sector is particularly sensitive to uncertainty for security, safety, and stability reasons. Gupta, Mwamba, and Wohar (2018) further claims that business cycle fluctuations resulted from higher partisan conflict affect stock markets via movements in real economic activity. In addition, investors may require higher returns as compensation for increased political uncertainty, causing a decline in equity prices. Our results suggest that a high degree of partisan conflict decreases tourism stock returns; however, the sensitivity is highly regime-dependent.
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    Breaking the curse: extracting strategic directions for hotel industry in Wuhan from TripAdvisor quantitative rating
    ( 2022-03-15) Niki Glaveli ; Stergios Palamas ; Chris Liassidis ; Evangelos Grigoroudis
    The coronavirus pandemic had a tremendous impact on the hotel industry worldwide. The present study highlights strategic directions for quality improvements and customer satisfaction enhancement in Wuhan hotels by applying Multiple Criteria Satisfaction Analysis to online user-generated satisfaction ratings. In total, 21.247 guest satisfaction ratings on four aspects of hotel stay (location, cleanliness, value for money and service) as well as on overall satisfaction for the 406 hotels listed for Wuhan on TripAdvisor were retrieved. The analysis revealed that convenient location is the most important satisfaction criterion for hotel guests’ satisfaction and that hotels perform well regarding this criterion. Also, cleanliness, value for moneyand service can be potential threats for customer satisfaction.